Refund Policy

At Lovely Roots Collection, we are committed to providing our customers with high-quality natural products for their hair care needs. Due to the nature of our products, we do not accept returns unless the product is defective. Please review our refund policy below:

1. Defective Products:

- If you receive a defective product from Lovely Roots Collection, please contact us immediately upon receipt.

- To be eligible for a refund due to a defective product, you must contact us within 14 days of receiving your order.

- You will be required to provide proof of the defect, such as clear photos or a detailed description of the issue.

2. Return Process for Defective Products:

- If your product is deemed defective, our customer service team will provide you with instructions on how to return the item.

- The defective product must be unused and in its original packaging for a refund to be processed.

3. Damage or Lost Claims:

- For claims related to damage or lost shipments, Lovely Roots Collection adheres to the United States Postal Service (USPS) guidelines for lost or damaged claims.

- If your order is damaged or lost during shipping, please follow the procedures outlined by the USPS for filing a claim.

- Lovely Roots Collection will assist you in providing any necessary information or documentation to support your claim with the USPS.

4. Contact Us:

- If you have received a defective product or need to file a claim for damage or loss, please contact our customer service team at lovelyrootscollection@gmail.com

Lovely Roots Collection reserves the right to update or modify this refund policy at any time. We recommend reviewing this policy periodically for any changes.

Thank you for choosing Lovely Roots Collection for your natural hair care needs. We value your satisfaction and are here to assist you with any issues you may encounter.

Warm regards,

Lovely Roots Collection